Healthcare professionals today routinely use several different modes of communication with patients. Patients’ experiences with your communication can have either positive or negative consequences on your relationship. Better patient communication can help to mitigate your liability risk. This webinar will review how the manner in which patient communication is handled can improve patient safety, continuity of care and decrease liability risks. Patient scheduling as well as telephone calls, email inquiries and text messaging with patients will be discussed with risk management recommendations provided. Case studies exemplifying risk management issues will be presented along with strategies to help identify and mitigate these risks.
This live educational activity will support your ability to:
* Understand the meaning of vicarious liability and the importance of managing clinic staff in order to decrease potential liability
* Assess your clinic for key risk issues that may contribute to professional liability claims
* Develop guidelines for staff to aid in handling various modes of patient communication
* Apply risk management recommendations in your clinic that support patient safety and increase defensibility in the event of a claim
You must register to attend.
Wednesday, March 13, 2019
12:15 p.m. – 1:15p.m. PST